Shipping policy

Shipping Policy

Effective Date: July 22, 2026

At RoDaSoleil Swimwear, we carefully prepare and ship every order from Thailand. We offer free standard delivery throughout Thailand and a fixed international shipping rate.

Shipping Rates

Thailand

Standard shipping within Thailand is free for all orders. No minimum purchase is required.

International Shipping

International delivery costs 500 THB per order, regardless of the number of items purchased.

The final shipping cost will be displayed at checkout before payment.

Order Processing

Orders are normally processed within 1–3 business days after payment has been confirmed.

Orders are processed from Monday to Friday, excluding public holidays in Thailand.

During collection launches, promotional periods, or public holidays, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times are:

Thailand: 1–5 business days
Asia: 5–10 business days
Europe, North America, Australia and the Middle East: 7–15 business days
Other destinations: 10–20 business days

Delivery times are estimates and cannot be guaranteed. Delays may occur due to customs clearance, local postal services, weather conditions, carrier delays, government restrictions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, where available.

Please allow some time for the tracking information to become active after your order has been dispatched.

Customs Duties and Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Customs duties and import taxes are not included in the product price or the international shipping fee.

RoDaSoleil Swimwear is not responsible for delays caused by customs procedures.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your shipping information carefully before placing an order.

RoDaSoleil Swimwear is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

If an order is returned to us due to an incorrect address, refusal of delivery, or failure to collect the parcel, the customer may be responsible for any additional shipping costs.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will assist you in opening an investigation with the shipping carrier. Investigations may take several business days or longer, depending on the carrier and destination country.

RoDaSoleil Swimwear cannot issue a replacement or refund until the carrier has officially confirmed the status of the shipment.