Refund policy

Return & Refund Policy

Effective Date: July 1, 2026

At RoDaSoleil Swimwear, we are committed to providing premium-quality products and exceptional customer service. Due to the hygienic nature of swimwear and beachwear, all sales are final.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rodasoleil.th@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rodasoleil.th@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rodasoleil.th@gmail.com.

No Returns or Exchanges

For hygiene and safety reasons, we do not accept returns, exchanges, or refunds for products that have been delivered, except in cases where the item is defective, damaged during transit, or the incorrect product was sent.

Please carefully review the product description, size guide, measurements, and product images before placing your order. If you need assistance choosing the correct size or style, our team will be happy to help before your purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please email rodasoleil.th@gmail.com with:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the shipping package

After reviewing your claim, we will, at our discretion:

Replace the item with the same or an equivalent product.
Issue a full refund if a replacement is unavailable.

Claims submitted more than 48 hours after delivery may not be accepted.

Order Cancellations

Orders may be cancelled only before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled.

International Orders

Customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost and are non-refundable.

If an order is refused, abandoned, or returned due to unpaid customs charges or because the customer refuses to accept the shipment, the original shipping costs, return shipping costs, customs fees, taxes, and any other related expenses will be deducted from any refund, if applicable.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, RoDaSoleil Swimwear is not responsible for lost, stolen, misplaced, or missing packages.

If you believe your package has been lost or stolen after delivery, we recommend that you:

Check with family members, neighbors, your building management, or reception.
Contact the shipping carrier directly using your tracking number.
File a claim with the shipping carrier where applicable.

While we are happy to assist you in communicating with the shipping company, RoDaSoleil Swimwear cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.

Color Disclaimer

We make every effort to display our products as accurately as possible. However, actual colors may vary slightly depending on your device, monitor settings, lighting conditions, and photography. Such differences are normal and are not considered product defects or valid grounds for a return or refund.

Size Disclaimer

Please carefully review our Size Guide before placing your order.

Because body shapes and personal fit preferences vary, we cannot guarantee an identical fit for every customer. Choosing an incorrect size does not qualify for a return, exchange, or refund.

If you need assistance selecting the correct size, please contact us before placing your order.

Product Care

To preserve the quality and performance of your RoDaSoleil Swimwear products, we recommend:

Hand wash in cold water.
Do not bleach.
Do not tumble dry.
Dry in the shade.
Avoid contact with rough surfaces, oils, chlorine, and harsh chemicals.
Rinse thoroughly after swimming in salt water or chlorinated pools.

Damage resulting from improper care, misuse, accidents, normal wear and tear, or failure to follow care instructions is not covered under this policy.

Force Majeure

RoDaSoleil Swimwear shall not be liable for any delay or failure to perform its obligations due to events beyond our reasonable control, including but not limited to natural disasters, severe weather, customs inspections or delays, transportation disruptions, strikes, pandemics, government actions, or other force majeure events.